support i don't know why you keep asking for vin numbers like this is related to one vehicle only. there are a bunch of them with the same issue, trust me on that without a vin number. if autel will concentrate on fixing our bugs only and stop updating model years for now which is only creating more issues than anything else. before the 2015 model year release we were able to work on most vehicles without much issues, now with all the new updates being release is messing up what took years to develop after so much work from both autel and us. all this new updates do not make sense at all, you guys are turning this tool into a very ordinary scan tool which soon no one will want to buy or even update. please fix the model years we already have and stop releasing more bugs it is destroying our faith in the tool. why in the world would i want a 2015 and 2016 model year update which i don't have anyway to work on, and can not work on a 2003 that are everywhere to be service, it makes no sense to me at all, call me nuts if you must but i see all potentials slowly vanishing here. NO MORE NEW UPDATES, PLEASE FIX THE ONES WE ALREADY HAVE. IF WE WANTED A GENERIC TOOL WE COULD HAVE BOUGHT SOMETHING ELSE.