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Communities > Diagnostics > Europe Cars > BMW 320D E91 CODING DOWNGRADE
BMW 320D E91 CODING DOWNGRADE

4909 Views 12 Replies Latest reply: 2019-04-24 17:54:45


  •   Level 8   
    (2559) points
    busaman
    2015-07-20 12:50:53
     I had a 2008 BMW 320d touring e91 in today during a scan&test it prompted me to update the radio coding so i did and guess what now i have no AUX or BLUETOOTH on a closer look at the software coding the version maxisys had downgraded it to a basic system and even worse to japan spec!!!!! im in the UK and guess what again no way back thanks AUTEL.
    Reply

  •   Level 10   
    (7890) points
    ede65

    2015-07-20 13:09:12 (Reply to:busaman)

      install version 7.0 or previous one and re-code see if that helps. post back results, they may have screwed that up as well. make sure to select correct region too. good luck
    Reply

  •   Level 8   
    (2559) points
    busaman
    2015-07-20 13:52:19 (Reply to:ede65)
    I'm allready on v7 ede and yes correct reigon at least at my end god knows what the
    program is doing.
    Reply

  •   Level 10   
    (7890) points
    ede65

    2015-07-20 19:17:47 (Reply to:busaman)

     what was your email address, am sure i have it, but can related to autel id sometimes.
    Reply

  •   Level 8   
    (2559) points
    busaman
    2015-07-21 00:08:17 (Reply to:ede65)
     hi ede busaman@btinternet.com
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2015-07-21 05:02:09 (Reply to:busaman)

    Hello Busaman, first thanks for your uploading a datalog for our analysis, but this datalog is not completed and it is useless for our locating this problem. Now may I suggest you upload a completed data for our analysis again? And also as you said the AUX and bluetooth can't work, did you receive any fault codes for it?

    Reply

  •   Level 8   
    (2559) points
    busaman
    2015-07-21 07:18:21 (Reply to:Autel Support)
     well support that's all fine and dandy but the customer had to go home YESTERDAY as i don't have hotel facility here to have them stay while you get back to me with a reply i will have to wait for them to come back.

     i don't know why the data-log was not complete. but if the coding was correct in the first place i would not have needed to send one.
    Reply

  •   Level 8   
    (2559) points
    busaman
    2015-09-14 12:22:57 (Reply to:busaman)
     SUPPORT WHEN ARE YOU GOING TO FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    i had the customer back again last week and re coded with the latest version of software but still the same i also sent 3 logs for you to look at....

    BUT NO REPLY!!!!!!!!!!!!  not even an e-mail to tell me you are working on it.....

    my god what is going on has anyone looked at it at all........
    Reply

  •   Level 8   
    (2559) points
    busaman
    2015-09-16 00:42:01 (Reply to:busaman)
    SUPPORT it has been a week now since i sent 3 datalogs for this car and still no e-mail to confirm and NO reply..........
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2015-09-17 03:03:34 (Reply to:busaman)

    Our support has replied you already. Please check your email. Our engineer will analyze the datalog by order of datalog receiving and also it needs time for analysis. 

    So as I told you before, for urgent issues, please make sure send email to remind us so that we can take your case as priority. Hope you can understand.
    Reply
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