Autel Support Communities
Autel Support Communities
Welcome, Guest     Sign in
Communities > Diagnostics > USA Cars > DS708 DOES NOT COMMUNICATE ON GM VEHICLE...
DS708 DOES NOT COMMUNICATE ON GM VEHICLES AND NO START PROBLEM WHEN PLUGGED IN

3558 Views 14 Replies Latest reply: 2016-02-04 16:10:57


  •   Level 2   
    (41) points
    jcander102
    2015-11-20 22:26:20
     my autel ds708 will not communicate with any gm vehicles also any gm vehicle will not start when plugged in-I just perchased an update per autel rep and still have the same problem ??? HELP
    Reply

  •   Level 10   
    (7578) points
    witsend

    2015-11-21 03:00:28 (Reply to:jcander102)

    Won't communicate with a GM model older than 1996 model year(even if some 94 and 95 models have a 16 pin connector) 

    Maybe it's a cable problem even though cable seems pretty rugged. I thought the cable on mine was a little to short and very stiff and used the one off the  old  MT2500 red brick, that's a little longer and more flexible and also have a 18" cable extension with a sharp 90degree bend to keep adapter out of harms way.
    Reply

  •   Level 9   
    (3413) points
    Support02

    2015-11-23 07:06:20

    If it can't get communication with any GM vehicle, please check the cable first. 
    Reply

  •   Level 2   
    (41) points
    jcander102
    2015-11-23 15:16:50 (Reply to:Support02)

     non at all but will communicate with other vehicles ,changed cables no difference--joe usa tools--we sell a lot of these scanners--this is my personal one


    Reply

  •   Level 9   
    (3413) points
    Support02

    2015-11-24 07:53:14 (Reply to:jcander102)

    Could you please collect a datalog for our analysis?
    Reply

  •   Level 2   
    (41) points
    jcander102
    2015-11-24 16:17:20 (Reply to:Support02)

     no as I don't work on them all the time ,it may be another week ,it says no communication with module ,says the same on any gm and any module,i tried redownloading my update to no avail,same thing --I need some help on this right away--thank you


    Reply

  •   Level 2   
    (41) points
    jcander102
    2015-11-24 16:39:00 (Reply to:jcander102)
     also I was on the phone with tech support all day 11-23-15 every half hour they sent me to voice mail--at least 10 times yesterday---
    Reply

  •   Level 10   
    (7578) points
    witsend

    2015-11-25 03:22:10 (Reply to:jcander102)

     I swear  I selected GM a few times in the past and I was not able to establish communication with the GM vehicle and when I exited I saw that the Chrysler logo  was highlighted ,not the GM logo I selected, LOL
    Reply

  •   Level 2   
    (41) points
    jcander102
    2015-11-25 04:48:02 (Reply to:witsend)

    I bet you did.lol--seasoned tech here and tool man ---I have updated about 75 of these ds708--thanks

    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2015-11-25 06:27:19 (Reply to:jcander102)

    Sorry, have you uploaded the datalog? I tried to search your serial No.DS019Q001001, but there is not datalog under this SN. 
    Reply
1
2
Next
  Total2 Pages
Last Post Next Post Go to original post Reply to original post
Related links
Top users
Online users
Search Communities