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Communities > Diagnostics > USA Cars > I can not get v6.34 of the update softwa...
I can not get v6.34 of the update software to recognize my id and password.

2221 Views 1 Replies Latest reply: 2016-04-15 07:03:00


  •   Level 1   
    (5) points
    james
    2016-04-14 23:38:06
      I have tried changing the password, and shutting down anti virus and fire wall. Nothing has let me log-in. I know I have to use the email and password used to register at Autel. I have reinstalled the suit. But no success. I downloaded the newest version from Autel.

  •   Level 9   
    (3413) points
    Support02

    2016-04-15 07:03:00 (Reply to:james)

    Can you log in with your account now? If you can't log in, you can contact support@autel.com.
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