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Communities > Diagnostics > Europe Cars > problems saving scans
problems saving scans

1730 Views 1 Replies Latest reply: 2016-06-08 07:43:56


  •   Level 2   
    (10) points
    gixx
    2016-06-03 12:02:11
     hello i purchased the autel md 802 and upgraded the memory card to 16 gb  but after installing all the updates i cannot save scans on to this memory card when i press the play button it hangs and the laptop does not respond . but when i use the oem card supplied with the equipment it is able to save the vehicle scans and print to may laptop . i have formatted the card atleast twice and copied back the folders but the problem is still not yet solved ,what should i do????

  •   Level 10   
    (10965) points
    Autel Support

    2016-06-08 07:43:56 (Reply to:gixx)

    Hi, please try with another SD card to check the result. If there is no scan saving problem with the other SD card then the problem should be with the SD card that you are using now. Thanks!
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