In my experience, best is to make a log and send it to Autel with the MaxiSys itself.
Only problem is that customer and car at times will be long gone before any reaction comes in :(
But if they finally tend to the problem, they do try to fix it with new updates so next time the tool will service you better. Not a good thing to have solutions this late, but it still is better then nothing. You can also mail support but don't know or it is any faster.