Did you update the software recently..........? if yes than there chances that the software has not been installed properly, if you still have your Subscription Valid than I would advice you to delete the BMW, Mini & RR software and download it again I would also advice you to keep backup for your tool in this kind of problem you can always recover from your backup.
Also make sure you have enough memory in your SD Card as this new BMW software is quite big it could be this is the reason your software is not fully installed because of less memory......