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Someone else registered my product what now?

854 Views 1 Replies Latest reply: 2020-09-18 17:17:44


  •   Level 2   
    (15) points
    Lizenka
    2020-09-18 13:27:43
     Good day,

    I wanted to update my software but on the autel screen it says that my scanner has already been registerd by someone else. What can i do to claim that its my product.


  •   Level 10   
    (7578) points
    witsend

    2020-09-18 17:17:44 (Reply to:Lizenka)

     If you just bought the tool new you don't even need to open the box, because there are Serial number stickers on the outside of box. You first call support in your geographic area and have them punch in the serial number and be sure the serial number is of a unit from an authorized dealer of your geographic area to be certain it qualifies for full support and repairs from  Autel support in your region and most importantly that it wasn't ever already registered before. 
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