Program not authorized, please obtain the authorization? already registered and still did not work on any vehicle helpme
2496 Views 2 Replies Latest reply: 2013-12-27 20:39:18
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Level 1
(5) points
Program not authorized, please obtain the authorization? already registered and still did not work on any vehicle helpme -
Level 5
(210) points
Hello,you need to do an update of your tool to solve this problem,if it does not work you need to format the SD card and do the update again.Greetings -
Level 2
(20) points
My update issues were tied to file name conflicts. Appears that someone else had the same community name as mine. The issue caused file name and serial number conflicts on my PC. Solution was to change my community name on the Autel website and update file name on my PC. Also adjusted serial number file name to match the serial number of my MD802.
Autel tech support finished the process. They guided me through the format and update process (insert SD card in PC and use PC to format card). Once formatted, Autel Update icon triggered update process.
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