The scanner was working find until about 3 weeks ago.  It doesn't seem to matter what vehicle I try, I can get no results.  The unit is a little over a year old.  I have updated to the latest v5.31 software and have tried other previous versions but the results are still the same.  I have recently tried the sensors on a 2008 HHR, 2012 and a 2016 Honda CR-V, 2010 Honda Odyssey, but will not trigger or retrieve any info.  Otherwise the scanner appears to be functioning properly.  The tool information shows the serial no. as T416310291. Burn date as 07/26/16,  the S/W ver. as V5.31GL and the H/W ver. as V3.00.  I am using it in the US market.  Can someone help? or experienced similar problem and solved it?

Tags: problem