If you don't want to wait 2 days between each question that you will get from support before he can start to give you answers I suggest you provide a lot more information starting with what your machine is, the serial #, etc. You also might want to email support the information of your tool and a clear description of your problem.I can only assume it is a DS708 if you paid around $1000 for it.Hope you solve the Frozen Problem.
https://www.youtube.com/watch?v=CusY2wTJE0g