The light does come on and then goes out, but the scanner says there is no connection. Sometimes it said turn off ignition and try again in 10 seconds and others it just says no connection.
I did update via the supplied USB cable and that appeared to go fine.
Also we believe it was not working on the previous car we checked as well, but really determined it would not connect on the Audi. The Audi does drive perfectly and I have driven it now for 3 days. Is there a way to connect the scanner directly to a car without the VCI unit?
Thank you for the thoughts. we don't know what to do at this point.