ok to file complaint do this go to the main page in here this site click on my autel then to your left click on your issue then click on new issue to your upper right then choose category select your country i always choose china had better luck, fill all boxes mark with an asteristic * and submit within minutes you will get an email with instructions you can do this from your tool as well i can not remember on the data logs i have to check and get back to you on that one