Hi i need to change my language of MaxiDAS DS708 to Russian. S/N is DS015Q001784

I need the Spanish language in my DS708 : DS030Q012323

 

 Hi, yes!

 Hi, kindly be noted that the update period of DS015Q001784 expired in 2014 so no update is available for it now. Even though I authorize the tool to Russian you cannot download Russian software and the original English software that you have on the SD card cannot be used either. Please help to confirm. Thanks!

 Hi, it has been authorized to Spanish already. Please format the SD card and download all update again to use. Thanks!

I have bought update so can you please do the authorize from German to English language?

       Did I just read this correctly ? 3 different guys with working used DS708s requested a change of language on their units ,  But they  just got their  working  existing software basically turned off  , and basically told after language change authorization , Ok ,the language you want is now authorized , however your update periods expired in 2014 ,you can't download software in the authorized language, and now  your software in the prior language no longer works because the prior language is no longer authorized ,  so now you have no other choice but to purchase another year of updates. Please confirm that your unit is in the language you asked for and that the old software in the prior language no longer work ...  Is this a misunderstanding of translation on my end?
   Did  you not  caution  them first before hand that the DS708s update periods were already  expired , and they would have to pay for a year of updates before   the authorized language got changed? Were you giving advance warning to them to be prepared to spend $700 for a new year of updates if  language authorization got changed,  or told them after you changed the language authorization ? Not sure how Chinese translates into English in present tense or past tense, but it sounds to me  like you changed the language to what they wanted, and then told them they have to buy an update after the language got changed .
    If I bought a working used DS708 with an expired update period and found the language was in spanish , and I wasn't able to get the language changed to english for free or a nominal charge I would be angry and take it right back to the seller for a refund , or worst case try and sell it to a Spanish person who can use it at level it is. Support Sorry for my rant if I misunderstood.
   

 Hi, the S/N DS015Q001789 is English and Swedish already. Thanks!

 Hi Witsend, kindly be noted that every time when a new language is authorized to the device, customer has to download new update then software will be in the target language. If the update period expired and the device has been authorized to a new language, customer cannot use the original software on the tool. But if we authorize the language back then the software can be used again if they didn't format the SD card. Anyway, we always remind customer of it if the update period of the device expired and confirm with them before we change the language. Thanks!