This is true Screechie, your right, it could have been stolen, i didn't think of that. If that is the case, then the previous owner should have called in to report it stolen to Autel. Maybe support should email the previous owner to verify that it was not stolen and then transfer ownership. Maybe they already have a protocol setup for this scenario. In fact, when you go to update, it shows your email address along with s/n. This information can be used by apautomotive to contact the original owner to see if in fact it was stolen or not and have him transfer ownership. If it was stolen, then ebay should be notified.