they are not responding but by experience they don't fix things as fast as we will like them to. some patience is required with them. also if they don't know the answer to our questions they usually don't respond to them. autel's support just relay information to autel's engineers in their timely manners, this sometimes takes weeks even month for the next release. really all we can do is wait and hope for the best. both vehicle make issues have been reported by many. gm will be out soon, don't know about opel/Vauxhall. all we can do is roll back to our previous back up and wait.