6099 Views 11 Replies Latest reply: 2015-07-18 06:19:41
um....if you go to the main matco site you will see what the real deal is just go into diagnostic scan tools and look through the 14 pages and see for yourself, nothing!!!! gone!!! . i'v been a tech for over 30 years and seen this happen a few times...companies like this can and will pull out of the usa market and stick local. I think the entire forum should know whats happening. however things can still turn around to the good. YOU ASK HOW CAN THIS HAPPEN?? very simple...first get about 50 or so "beta/or software testers" to be in direct contact with a support team for the software. and to give a day by day logging and input from those users as to what the problem/error is and any other valid input that will help. just so all of you know the autel is better than the "other side" by a mile, BUT IF THE SOFTWARE END OF THINGS DON'T GET STRAIGHTENED OUT REAL QUICK THEN ITS OVER. I like working with my maxisys mini so much that I am willing to devote 2-3 hours each day and upload, report, give my input as to what I see happening with the scanner that needs to get fixed.
I truly believe that if we get at least 20 or so "ede65" we could turn things around...anyone interested?, anyone have advise for me as to who I can contact (um...the right people please) to pledge my support and get things rolling...
note: I work on everything....gm, chry, ford, Volvo, audi, bmw, everything!!! ...so i'm in a real good position to give much needed feedback to the support team....
and last but most critical....the support team needs to get real serious......instead of answer a support phone call in by initiating the call with "what" .... it is that attitude that caused matco's decision. ....
so what now, people of the autel forum