I am sorry because of time difference, your request of response within one hour is very difficult to achieve for us at present, but we are always trying our best to satisfy our customers and hope you can understand. In the future, once you uploaded datalogs, we hope you can inform us via email first so that we can take action immediately.
As for this problem, sorry we never received any information from you, but from the forum. The forum is just a platform for sharing/feedback suggestion, technical problems for customers, but lack of timeliness. In the future, for any urgent cases, we hope you can send email to support@autel.com so that we can provide you prompt assistance.