I don't know why you don't want us to help you to solve your problem. The app I sent to your email box is just used to collect the log of the system problem so that our engineer can analyze this issue from this log. If you don't want to do it, it is Ok. If anytime you need us assistance, just email us at support@autel.com. Good luck.
For other members, if anyone has the same problem, just contact us by email, and we are always here to help. Thanks.