4097 Views 15 Replies Latest reply: 2015-11-11 12:19:46
Hi, According to the server, the update service expired on 2015-05-02 already. 2015-07-23 is the day you reported your issue for the first time. And I replied your email immediately once I got it.
Sent: Thursday, July 23, 2015 7:46 AM
To: Support@auteltech.com
Subject: maxisys pro
Hi my name is ... and would like to know how I can get my maxisys pro looked at. The screen goe blank after 10 minutes. Thanks for your time.
On 2015-08-03, we confirmed that issues on your Maxisys is caused by hardware and you might need to contact with your dealer for warranty. But after that, you didn't reply my email until 2015-11-03.
发送时间: 2015年11月3日 3:38
主题: Re: maxisys pro
I am in still of a need to get this repaired. I know it’s a 1 year wrty and its out of its wrty. I need to know where to send this for repair thanks. I got very frustrated and gave up for awhile./ I need to try again thanks.
Because I didn't know you have already contact dealer, so I recommend you to contact dealer for maintenance on 2015-11-03.
Hi,
Please contact with your dealer for repairing. If it is out of warranty, you might just need to pay for maintenance and shipping fee.
On 2015-11-04, I wrote you two mails, but got no reply from you anymore.
Hi,
Who is your dealer? Did you purchase it from Autel. US?
Hi,
Generally, customers/end-users should contact their dealers for warranty/maintenance, no matter the tool is in or out of warranty period. If the too is out of warranty, customers/end-users need to pay the shipping and repairing fee.
Surely, you could send the tool back to us for repairing. However we are located in China. Sending back the tool directly to us may cost you a lot of money on shipping. And this is why I suggested you to contact with your dealer for maintenance at the very beginning. Because dealers will collect faulty tools and send back to us, it might save shipping fee of you in this way.
I am not sure what happened when you contacted your dealer.
But at least, I kept and tried my best to help you on this case all the time!!!!!!!!!!!!!!