3658 Views 4 Replies Latest reply: 2016-11-24 09:08:26
I try to be very direct and straight to the point when I
make comments. So this is MY take on what information has been posted here on
this forum. I believe the comments I have quoted are accurate. If any of this
information is inaccurate, I would hope that the "official" Autel
Support members will clarify or correct my comments as needed.
I just wanted to put this information out for others to read so they do not
have to dig around and read casual comments about the MaxiDAS DS708 life cycle. Hopefully this will
help others from being caught off guard or not aware of the tools production
and support or status on End Of Life.
Comments about the MaxiDAS DS708 has been mentioned in many different threads
here on this forum. I feel that Autel has been less than up front about the
tool status and support as there has been random bits of information provided
in many posts in the Support Forum, but not enough clear and concise
information in a single thread or location or even on the primary official Autel
product section on their web site.
Based on comments from "Support" in this Forum, the MaxiDAS DS708
production has stopped sometime before April 18, 2016 and the current End Of
Life support target for the tool is 2020. The claim is there will be support
for the tool until 2020, however, exact updates and improvements seem to be
vague and questionable. It is unclear as to how the annual updates will keep up
with newer model year vehicles/features, and/or include bug fixes and
enhancements for software that was released up through the end of the tools
production.
I say this is information is "unofficial" because comments have only
been posted via someone from Autel here on the Support Forum under the user
name of "Support". I have to assume this user "Support" is
in fact a Autel employee that is authorized to make the statements that have
been posted. I have yet to find any of this information on the main Autel web
site and as of this post it appears that the MaxiDAS DS708 is still a
"current" product based on the Autel web site, no mention of the tool
being discontinued or the planned End Of Life in 2020.
See these comments below from "Support" to some of my direct
questions about the MaxiDAS DS708 current status.
Quotes from a few recent thread replies that outline the MaxiDAS DS708 status:
2016-04-18 06:42:54 (Reply to:jfoj)
Sorry that engineers currently do not have plan to renew BMW software on DS708.
2016-04-18 08:04:25 (Reply to:support)
well that says it all they are obviously stopping support and updates for DS708 a lot sooner than they said they were as since paying for my updates 6 months ago there have only been several updates and some of these have only been language updates, this is what they said but will they stick to this ?
2015-02-26 03:25:10
Dear Customers,
DS708 will be discontinued on 2016, however we still sell it in 2015. And we will continue to provide the software update
for 5 more years during 2016 - 2020 and hardware service for 2 more years during 2016 - 2017.
2016-04-18 06:29:11 (Reply to:jfoj)
Hello Sir, we had stopped manufacture of DS708, that means, you may not be able to buy it from dealers, and we won't have so frequent updates as Maxisys series. However, some dealers still have DS708 in stock, and many customers are still using DS708, they need product information for it, that's why we have DS708 information on our website.
See these 2 links for the discussion leading up to the above comments:
http://pro.auteltech.com/autelsupport/Diagnostic%20System/21155.jhtml?logoTypeId=95&typeName=MaxiDas
http://pro.auteltech.com/autelsupport/Diagnostic%20System/20993.jhtml?logoTypeId=95&typeName=MaxiDas