If you purchased it used you may be screwed. If you purchased it from an authorized dealer you should be able to set up your account at Autel and download the current software.
We purchasing from an authorized dealer you get one year subscription for updates and you can reload your software if it gets corrupted within that year.
After that if you have a problem and need to download your software it will cost you $1000 US for another year subscription.
Even if you don't want updates, you just want back the software that you paid for, Autel don't give a crap. Pay up or screw you. That's thier attitude.
I hope you purchased a authorized unit and not some Ebay knock off or a used one that is worthless.
Kevin