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BMW and MINI crashes when loading - force reboot

1991 Views 3 Replies Latest reply: 2019-11-05 04:30:19


  •   Level 1   
    (5) points
    UserNameless
    2019-11-02 17:00:30
     MaxiSys Elite Ver. 3.72
    Lib Ver. 3.72.01
    VCI S/W Ver. 5.13.00
    OS (MaxiUI) Ver. V03.48.00
    Build ID: 2019-10-18 17:45-3.71.04
    Adapter: Maxi-CFJE70106556
    Android Ver. 4.4.4

    Kernel Ver. 3.4.57
    root@autel-virtual-machine #1
    Mon Sep 30 14:59:42 CST 2019
    -----
    Recently updated vehicle coverage and device. When launching BMW and Mini from the main diagnostic menu, the tablet lock up after clicking OK in the error message pop-up window. 

    Error Message:
    Unfortunately, MaxiSys has stopped.

    Submitted complaint from the tool on:
    Date: 2019-10-17
    Ticket ID: 0051265011

    Have not heard back as of date of this post:
    Date: 2019-11-02

    My workflow is backing up without the ability to scan BMW and Mini Cooper. I need help ASAP please.

    Registration Date: 10/14/2019
    Active Software Period: 10/14/2019 - 10/14/2021
    Warranty Period : 05/25/2017 - 10/14/2020



    Tags: maxisys , problems , mini , error

    Reply

  •   Level 9   
    (5837) points
    Ashraf

    2019-11-02 17:31:57 (Reply to:UserNameless)

     You need to send them and email or if possible call them but, if you are exacting them to reply you here on forum they will not do that mate..........
    Reply

  •   Level 1   
    (8) points

    2019-11-02 20:24:34 (Reply to:Ashraf)

    Noticed the same with mine today. I'm going to send them an email too
    Reply

  •   Level 10   
    (7578) points
    witsend

    2019-11-05 04:30:19 (Reply to:UserNameless)

    If within update period, you need to delete BMW, and Mini Apps, then shut down unit and remove rear cover and install a new 32gb Sandisk micro SD card in the respective SD card slot,  restart the unit and see if the external SD card is seen and mounted. Redownload BMW and Mini software. It should then install on the ext. SD card.
    Reply
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