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Communities > Diagnostic & Analysis System > MaxiSys > Problem after factory data reset
Problem after factory data reset

4029 Views 4 Replies Latest reply: 2020-10-21 17:55:20


  •   Level 1   
    (5) points
    welchsa1
    2019-12-26 17:31:14
     MS906TS
    After factory data reset Maxisys app does not work and gives message "exiting diagnostic program"

  •   Level 9   
    (5837) points
    Ashraf

    2019-12-28 22:07:25 (Reply to:welchsa1)

     After Factory Reset did you download all the software Updates..........?

  •   Level 10   
    (7578) points
    witsend

    2020-01-02 16:10:32 (Reply to:Ashraf)

      
     If he is out of his free update period . He would need to buy an update.
    Even If he created a backup of the Scan Folder in the past and just did a Factory Reset to his tool , is there any how to videos of how to restore your backup Scan Folder software to your MaxiSys out of update period where you can access your diagnostic tab again without it kicking you out or denying access?
      There should be something on their server that saves a Snap Shot of all the car App numeric version levels for the Serial number of each tablet at time of update expiration date so if you ever need to reset the tablet and restore the scan folder from backup there should be clear instructions on how to do this procedure. As long as the server sees car app versions equal to  or below what it had at update expiration , you should be allowed to access your backup software on your tablet again without having to buy an update to do so.

  •   Level 1   
    (3) points
    AJ

    2020-09-15 16:39:59 (Reply to:witsend)

     couldn't agree more,, it's a money grab and lousy service! so when the tablet gets corrupt files you either junk it or buy an update? sadly i have a ms906 that was corrupt,, so instead of service or item help i got , you want tablet up you pay more, why invest in such a weak platform with no true back up??? every tablet and laptop , desktop has this feature yet a company that tauts its service has no reliable way of a simple reset??????????? allfail is a joke, they are no help after cash leaves your wallet.

  •   Level 1   
    (3) points
    nejam

    2020-10-21 17:55:20 (Reply to:AJ)

    I have faced the same problem, what is the way out?
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