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Communities > Diagnostic & Analysis System > MaxiSys > lower touchscreen inoperative
lower touchscreen inoperative

1274 Views 6 Replies Latest reply: 2021-02-24 20:47:13


  •   Level 1   
    (5) points
    hcvm
    2020-08-10 13:16:50
     lower portion of touchscreen is inoperative

  •   Level 7   
    (1473) points
    Kevin H

    2020-08-10 21:14:35 (Reply to:hcvm)

    Not sure what tool you are talking about but my 908P's system tray is dead. I'm going
    to call Autel this week and get this fixed.

  •   Level 9   
    (5837) points
    Ashraf

    2020-08-11 06:46:01 (Reply to:Kevin H)

     Please let us know how you get on with this issue............

  •   Level 1   
    (6) points
    charris

    2020-08-12 16:58:24 (Reply to:hcvm)

     I have MS906TS, after recent update top 1/4" of display is unresponsive.

  •   Level 7   
    (1473) points
    Kevin H

    2020-08-25 22:16:54 (Reply to:Ashraf)

    Hi Ash, I called tech support and they told me that the touch screen is shot and that I
    would have to send it in for repairs.

  •   Level 9   
    (5837) points
    Ashraf

    2020-08-27 08:07:43 (Reply to:Kevin H)

     OK thanks... 

  •   Level 2   
    (11) points
    kelkam98

    2021-02-24 20:47:13

     Same issue here. (MS906)  Top & bottom icons do not respond at all. Center of screen okay. Sent it in for diagnostics & was floored with the results. First the screen needed to be replaced. I have the Chinese version of the unit so I was told it had to be  flashed to US version and an updated operating software installed. ( I bought this unit from the Autel Website)  Now here is the kicker. You are required to upgrade the TCP (total care program) software which is part of the repair. The repair itself was $300, but they charged an additional $495 for the TCP. Total cost $795. After searching around to see if I can buy just the unit updated (besides ebay) for a cheaper price, I paid to have it done because they would not initiate the repair unless the TCP was paid. Sounds fuzzy, but I need the unit to troubleshoot make repairs.
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