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MS509 not recognized by computer's win7 or maxiscan but device powers on from usb

3516 Views 4 Replies Latest reply: 2014-12-28 04:19:14


  •   Level 1   
    (0) points
    mgarthune
    2013-07-05 16:29:30
    MS509 not recognized by maxiscan software. Device is powered up by usb connection but computer never says it found hardware or beeps etc. Any advice.
    Reply

  •   Level 1   
    (0) points
    Stephen Mosher

    2013-07-05 19:11:09

    I have the same problem using winxp. Device doesn't show up in the system Manager, and red banner on Maxilink stays red. From searching google appears that many folks have had this issue, but I couldn't find a solution. Steve
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2013-07-08 00:42:27

    Pls check the serial number.
    Reply

  •   Level 1   
    (3) points
    gilbertas

    2014-12-27 06:53:22 (Reply to:Autel Support)

    Hello,
    I have the same problem.
    What can I do?
    What do you mean: check the serial number?
    Sincerely.
    Reply

  •   Level 7   
    (885) points
    fware

    2014-12-28 04:19:14 (Reply to:gilbertas)

    there are a lot of MS509 sold which are a fraud and do not have a USB connector chip inside.

    There is a post here (use Search) where the serial number is noted.
    If you have such a serial number it is most likely a fraud.
    Reply
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