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Communities > Diagnostic & Analysis System > MaxiDas > Blank Screen When Plugging In
Blank Screen When Plugging In

17500 Views 20 Replies Latest reply: 2017-02-20 02:56:26


  •   Level 1   
    (6) points
    xtremefx

    2014-10-17 17:55:12

     I have the exact problem, "I get a blank screen with lights when I plug in my OBDMII Tool. I have tried it on two vehicles." and also when i connect on the PC, already change the battery, the computers dettects it, but never Communicates with it.... i dont know what to do..

    i have it for about 2 months :( 
    Reply

  •   Level 2   
    (11) points
    kurds

    2015-12-12 20:59:57 (Reply to:Autel Support)

    Could you please help me in this case? I got today AL319 series, did update and screen gone white...
    Reply

  •   Level 2   
    (11) points
    kurds

    2015-12-12 21:05:24

     In my case AL319 turns on only when its plug in to power USB or car...got it just only today...and bam what a update!
    Reply

  •   Level 1   
    (3) points
    stevieb50

    2016-01-02 16:17:39

     I have the maxiscan ms509 its new used it 3 times.  now all I get when I plug it in is a blank light screen.  Cant seem to find it on the login registration page
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-01-06 09:51:48 (Reply to:stevieb50)

    Hi, MS509 was quite old product and it has been discontinued for long time. Please try to long-press the Left Scroll Key and update this tool again to check the result. You can get the last update pack on Autel website via below link. Thanks! 

    http://www.auteltech.com/autelcms/UpdatesDownloads/429.jhtml# (update pack for MS509 under Old Products menu)

    Reply

  •   Level 1   
    (3) points
    marquez_jovani

    2016-01-14 19:52:31 (Reply to:Autel Support)

      I have an Al609 and when I connect it to a vehicle the screen is blank but if i push a button it makes the noise I bought it new and the first time I used it, it worked fine but then after that the screen is blank when I plug it into a vehicle. What could it be? Is it possible that I can erase the programs from the scantool because the screen lights up but the menu doesnt show up. I would appreciate your help.
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-01-15 08:37:53 (Reply to:marquez_jovani)

    Hi, there may be problem with the screen of the tool. You can write to support@autel.com with some screen shots to confirm the problem. If yes, then please contact your dealer soon for warranty. Thanks!
    Reply

  •   Level 2   
    (17) points
    malu

    2017-02-20 02:54:07 (Reply to:Bobcat)

     Did you fix your scanner ? I have the same problem with mine.
    Reply

  •   Level 2   
    (17) points
    malu

    2017-02-20 02:54:58 (Reply to:Mech1)

      Did you fix your scanner ? I have the same problem with mine.
    Reply

  •   Level 2   
    (17) points
    malu

    2017-02-20 02:55:25 (Reply to:YuriOliveira)

      Did you fix your scanner ? I have the same problem with mine.
    Reply
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