You are right, It´s incredible you have to pay half the cost of a new tool just for software updates. If you don´t have a backup of the SD card (they never tell you to do it or even how to do it), You also have to pay for new software or your Tool becomes a piece of useless junk. I have just received a response telling me this
"
Good Day,
Since your unit is past the update or active software period, you will have to get the renewal updates. Once you get that, you will be able to get the updates. I apologize."
They don´t even offer to give you a copy of what you have already paid before, One thing is to Upgrade because you want to, and other thing is to be forced to upgrade. Very bad experience with this Autel lack of responsability and respect towards the customers. I am really disappointed!