yes there is far to much that doesn't work or is missing that should be there.

 i would be willing to go out of my way to test just to help make a good machine great i understand you have engineers in Germany right now but what you need is people that are in individual country's giving real feedback.

also if the maxisys was fixed to the way it should work i would willingly pay double for it. come on support the problem wont go away on its own we need a reliable tool you need us or you have no jobs.

Lol that's funny no I meant the chinese shepperds have been flown in to germany to
test vehicles.

 I do agree that we see too many times that updates bring us into trouble. Functions we relied on are missing and new functions simply not working. Also descriptions are vague at times (if you create the software, you know what it does, we have to guess at times). The software seems not to be tested that well, not at all or only in software simulations. I am not opposing software based checking, if that would be suitable to a real good testing situations but in practice we see it is not all the time. You would need some people with access to a broad range of cars to help you testing before releasing the updates. If that means collecting it in fewer but larger updates, that's fine.

  i think they need to concentrate and fix what we already have and forget the new stuff for the time being, as most non dealerships(and they have OEM tool) never see a car until the warranty expires normally 2-3 years so for most up to 2012 is fine.

    Ede I do agree to what you are saying...........But, one has to be an experienced an person to carry out the software testing and not any tom dick and harry do this testing job.....................So that they can give a good feed back with the missing things and bugs, one has to know what the Original software has and what Autel software is missing........

According to me you have been doing a very good job (Bravo) I can understand your feelings as when you take your time testing the software and give them all the feed backs and yet there is NO improvement..................you have full rights to get upset................I have experienced this in a short time since I have also been sending them lots of data log files and also tested few beta versions but yet when new updates are released it has the same problems.....................Just tested new Honda Software and it still mismatches fault codes and i have again done data log files but, now I can't send them the files as Autel server is down so, I can understand how you are feeling.....................

There is a saying...............You have removed your cloths and have dived in swimming pool no mater if water is clean or, dirty you still have to swim to come out of the pool............In that way we have already bought this tool we have to go with it now no mater how many data log files we send to them its up to them to look after they tool if they want to stand in market they have to work hard  to improve this tool and bring it back to what it was when first released...................if not,than in the long run Autel will be the losers............. As many people out there are now thinking twice before buying any Autel Tool..............Buy it or, NOT to buy after reading all this mess about this tool in an open forum here..........................Very sad.............

To Autel & Support Team,
Autel its still time you should think about it.................I  would say Autel is very luck to have users like us, who take our time and efforts to send you data log files so, you can improve the tool's ability and stand in today's market as number one tool.............So please don't let this chance go away from you..................

 ASHRAF very well put. I feel you have expressed the feeling of most of the users of this tool. All we want is a decent functioning tool so we can do our jobs. All this software BS should be fixed before we get to download it.  I feel the tool was at its best when I first bought it. Now I'm afraid  to update not knowing if things are going backwards. We all put our money and faith in autel. I hope it wasn't a mistake