well said buddy. you have being doing a tremendous job your self and Autel should feel lucky to have you here in this fight, as well as couple dozen more members that visit this site on the regular basis to help other fellow members with their everyday issues. I wish more, a lot more members will get involved ,or is it that we lost that many already. this is not the time to be silent, let them hear you all. it don't matter if your English is bad, it can't be any worse than mine, I google half of my words, or just say it in your native language. autel sold this tool around the world and in many languages, and everyone should be allow to express him/her self in his/her native language if English is too hard for you, specially when demanding what is rightfully yours. autel does not reply in any language other than English and mandarin. if I can use google translator so can they, not to professional. also when we call on the phone please stop saying (what) that is no way to answer your calls, try to be a bit more professionals autel, unless you gave us the wrong number, your cousin's for instance, if so that explains it the hostility.