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Autel Server Down

3463 Views 12 Replies Latest reply: 2015-07-14 04:14:47


  •   Level 9   
    (5837) points
    Ashraf
    2015-07-11 15:35:53
     Hi

    Has any one having problem to install updates or problem sanding data log files today........................?

    I have been trying to since this afternoon but can't get it through.......................

    Tags: Autel , Server , Problems

    Reply

  •   Level 7   
    (1143) points
    Matronix

    2015-07-11 16:16:47 (Reply to:Ashraf)

     Have collected a bunch over the week and indeed a failure message
    Reply

  •   Level 7   
    (1143) points
    Matronix

    2015-07-11 16:19:00 (Reply to:Matronix)

     updates are downloading...
    Reply

  •   Level 9   
    (5837) points
    Ashraf
    2015-07-11 18:28:11 (Reply to:Matronix)
     I have still no luck for any thing.................
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2015-07-12 03:53:48 (Reply to:Ashraf)

     Engineers are checking, may restart the server soon. If still cannot download tomorrow, please contact us, thanks!
    Reply

  •   Level 9   
    (5837) points
    Ashraf
    2015-07-12 03:54:10
     Tried again this morning and the server is still down.............Can't sand data log files nor can down load any  updates..................

    Is any one else having this problem...................?
    Reply

  •   Level 7   
    (1143) points
    Matronix

    2015-07-12 04:24:35 (Reply to:Ashraf)

     I installed a few of the not important (but therefore still waiting) updates tomorrow and they came rushing in (ahum) as usual.

    The sending of datalogs is another thing, It came back to me with an error message "upload failed"
    Reply

  •   Level 10   
    (7890) points
    ede65

    2015-07-12 11:31:30 (Reply to:Ashraf)

      only Honda has been released a couple of days ago, everything else is from 7-7-15. nothing uploading though.
    Reply

  •   Level 9   
    (5837) points
    Ashraf
    2015-07-12 13:49:24 (Reply to:ede65)
      Thanks Ede, I did install and tested the new Honda update and it still has problems of mismatch fault codes..................I have recorded the data log files but, as I said can't send them because of the server faulty............

    I have a Honda Civic with ABS System fault diagnosed it using MaxisysPro its giving me Fault Code 17.1 Front Right Wheel Speed Sensor......

    And used other two diagnostic tools they giving me as 11.1 Front Right Wheel Speed Sensor....................

    And with old software before this new update it was saying Fault Code 17.1 Unknown Code................

    At-least now its giving right definition but, wrong code still.............lol
    Reply

  •   Level 8   
    (2559) points
    busaman

    2015-07-13 11:36:01 (Reply to:Ashraf)

     i sent a log in for Honda civic last week because the tensioners were inverted and they replied with the most confusing message i have read it 10 times and still don't understand the reply.



    Reply
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