Please go to Update->Installed Programs->Uninstall Ford, then back to Updates to select the previous versions (V9.13,V9.12,V9.11, V9.10) to download.
BTW, you said you can't get communication with any Ford cars, can it connect other cars? Is it the main cable problem? And also before you go to previous version, hope you can collect a datalog for our checking. Thanks for your cooperation.