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Communities > Diagnostics > USA Cars > DS708 DOES NOT COMMUNICATE ON GM VEHICLE...
DS708 DOES NOT COMMUNICATE ON GM VEHICLES AND NO START PROBLEM WHEN PLUGGED IN

3562 Views 14 Replies Latest reply: 2016-02-04 16:10:57


  •   Level 2   
    (41) points
    jcander102
    2015-11-25 12:16:26 (Reply to:Autel Support)

     I will try that,someone also said to download the gm 8.30 ,you don't have this version in the update,how do I do this???



  •   Level 9   
    (3413) points
    Support02

    2015-11-26 03:23:03 (Reply to:jcander102)

    The latest version of GM software in DS708 is V11.01. Please go to the update to download it to have a try. I noticed you still installed V10.0

  •   Level 2   
    (31) points
    willb1967

    2016-01-29 01:48:14 (Reply to:Support02)

     just purchased ds708 Jan 1st 2016 and have an issue logged with Autel for not being able to get comms and run an autoscan using GM version V11.01 with a 2001 olds aurora, 99 gmc truck, it will allow autoscan with comms on my 2001 jeep laredo, response was "
    Autel DS708 will not establish communications using OBD-16 connector using GM V11.10, see screenshot attached."

    I replied and questioned why but have not have a response back yet,

  •   Level 9   
    (3413) points
    Support02

    2016-01-29 05:44:22

    Sorry, we just located this problem, the current version has problem to communicate with GM cars of VPW protocol. We will release a new version in the coming days to solve it soon. So sorry for the inconvenience caused for you.

    And other customers, please don't update GM software, please wait for our newly release.

  •   Level 2   
    (31) points
    willb1967

    2016-02-04 16:10:57 (Reply to:Support02)

     Thanks, updated to GM Version V11.20 last night and it worked on 2001 olds aurora, was able to perform autoscan without any problems, will test on more GM vehicles in weeks to come, will keep you posted.

    Will
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