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Communities > Diagnostics > Europe Cars > frozen problem with my machine!!!
frozen problem with my machine!!!

1817 Views 2 Replies Latest reply: 2016-01-05 06:23:21


  •   Level 1   
    (5) points
    ucsky2004
    2016-01-01 20:22:20
     i just purchase this machine last year brand new. i didnt use it for even 10 cars and now it is frozen. I dont know what could be the problem!!! I even update the software same year and now each time I plug it into the car it froze I have use my old snap on machine to figure out the problem. I paid over $1000 for a useless machine.
    Reply

  •   Level 10   
    (7578) points
    witsend

    2016-01-01 21:11:05 (Reply to:ucsky2004)

      If you don't want to wait 2 days between each question that you will get from support before he can start to give you answers I suggest you  provide a lot more information starting with what your machine is, the serial #, etc. You also might want to email support the information of your tool and a clear description of your problem.I can only assume it is a DS708 if you paid around $1000 for it.Hope you solve the Frozen Problem.

    https://www.youtube.com/watch?v=CusY2wTJE0g
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-01-05 06:23:21 (Reply to:ucsky2004)

    Hi, Witsend was right. Can you please advise the S/N of your device and the problem in more details? In order to solve your problem quickly, please write to support@autel.com with some screen shots of the frozen screen for us to check. Thanks! 
    Reply
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