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Got the 802 4 system by mistake ,instead of ALL system

2244 Views 3 Replies Latest reply: 2016-01-21 07:26:07


  •   Level 2   
    (24) points
    cosmo
    2016-01-18 20:06:41
        Hi thanks for your prompt reply, could you please  help me upgrade the 4 system to the ALL system, this was my mistake confusing the two as the same product. Unfortunatly I bought this reader on line from china, and the shop cannot offer me assistance in the matter, . Would you please guide me in this matter of upgrade, ,, is it just software or do I have to return the unit for hardware change ??  Really appriciate any help you could give me, thanking you for your support and co-operation, 
        kind regards

    Tags: problem

    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-01-19 01:45:35 (Reply to:cosmo)

     Hi, it is just a software upgrade. One of our authorized dealers will contact with you by email on this case. Please check your email inbox. Thanks!  
    Reply

  •   Level 2   
    (24) points
    cosmo
    2016-01-20 17:13:26 (Reply to:Autel Support)
     could you please check , because no one has contacted yet about this software upgrade, thanks for your support, kind regards 
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-01-21 07:26:07 (Reply to:cosmo)

    Hi, for this case, we have sent mail to you already. Please check your mail and reply if there is any problem. Thanks!
    Reply
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