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Communities > Diagnostics > Europe Cars > My maxisys pro won't update...
My maxisys pro won't update...

1975 Views 5 Replies Latest reply: 2016-04-01 06:09:36


  •   Level 1   
    (5) points
    cranstonschools
    2016-03-23 13:53:25
     

     My maxisys pro won't update... It keeps saying Network busy please try again later...


    I emailed support yesterday and they said the problem would be fixed today but it's not

    Tags: maxisys

    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-03-24 09:21:07 (Reply to:cranstonschools)

    Sorry that the server problem is still under fixing here. I will keep you informed once the server is OK. Really sorry for the problem caused!

    Reply

  •   Level 2   
    (21) points
    spadekreations

    2016-03-30 23:35:04 (Reply to:Autel Support)

     Any updates on this. 

    I am unable to update our Maxisys. 
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-03-31 08:10:00 (Reply to:spadekreations)

     The update server was fixed last week, you should be able to update this week. Please restart your maxisys and try again.
    Reply

  •   Level 2   
    (21) points
    spadekreations

    2016-03-31 15:26:13 (Reply to:Autel Support)

    As of yesterday, I could not get it to work, this morning it was stuck on the loading screen. I just shut it off, and now it appears to be updating, fingers crossed. 

    Thanks, 
    Ken 
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-04-01 06:09:36 (Reply to:spadekreations)

    Hi, the server here is working fine. Please try and let us know if there is any problem. If it is urgent and you need a quick reply, please write to support@autel.com for help. Thanks!
    Reply
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