3548 Views 8 Replies Latest reply: 2016-09-18 18:31:46
Between slow update data transfer, busy servers, horrible software updates fees, communication drops between scanner and vehicle ECM, and customer service that seems incapable of resolving even minor problems.
unfortunately, it sound to me that with autel its impossible to get real help.
My issue is Since the purchase of the machine, and I am having problems with the vehicle scanning and even some vehicles are not existed in the most updated softwares and had sent an email to the technical department for more than a month and after a week they responded and the reply was "VIN no. is not yet developed, We will inform you once it is developed. If this vehicle needs to be fixed urgently, you might need to try other tools. the vin is for Toyota aurion 2008 "6T1BK42K08X914907".
today we
received a new update for Toyota and the problem is not solved yet, why should
the customer bears the cost of waiting even though the scanned
vehicles were manufactured between 2008 and 2012, which means the autel
software doesn't match the average range of Toyotas in the roads.
If the program is incomplete and does not include the sale of cars, why should
customers bears the developing and the usefulness of a technical support
department is unable to find a quick solution to the customer and why customers
are responsible for sending many issues to the technical section of
their problems without a positive return them ex. free software updates??
I think autel must reconsider the company's policies as this is proof of the
failure of the program and will undoubtedly lead to a loss of trust between the
company and customers and such message to customer "If this vehicle
needs to be fixed urgently, you might need to try other tools" is a
clear sign that this company is not professional and in need for LONG time to
find the right way to the solution.
Thank you