HELP!!!!

Error message:  “The product has been registered” is displayed after I click on “Submit”

I have a Autel DiagLink that I purchased as "NEW".  I created an online ID.  When I type in the S/N, password, code & click on “Submit”,  “The product has been registered” appears on the page.  I need to get the product registered under my account so I can update it and program my device.  If I cannot register the device, I cannot download my 1 free vehicle lifetime update software. 

What needs to be done to correct this ASAP!!!

Thanks. 

Tags: DiagLink , registered