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Communities > Diagnostics > Europe Cars > no secreted chip or software unauthorize...
no secreted chip or software unauthorized

585 Views 1 Replies Latest reply: 2023-07-01 21:24:35

  •   Level 1   
    (5) points
    2022-05-18 22:31:42
    I am getting this error message when starting up the unit by plugging into my 2012 ML550 or by connecting to my PC.  The unit is in warranty but not functional.

    I did send this issue via email to the tech support email, but have not received a response.

    Has anyone else had this problem and found a resolution or should I just return it for a refund/replacement under the one year warranty.

  •   Level 1   
    (3) points

    2023-07-01 21:24:35 (Reply to:MattJordan)

    Have same issue. 

    Tagging to hear response.
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