Tried putting in a support ticket, no response, replaced the dpf additive pouch on a purgeot 308 and the scan tool would not allow me to update the vehicle counter so I could clear the light, have carried out all the updates possible on this unit and tried every variant available in the system, in the end, I reset it with a 25 year old Hanatech Ultrascan p1. Pretty piss poor effort, paid all this money for updates and still having issues.