I work in Ukraine, I have two scanners from Autel - OTOFIX D1 Max and MaxiDAS DS808BT. Both scanners have an active subscription, both are updated regularly. I registered and paid for an account at webapp.autoauth.com. Registered the serial numbers of the devices. But I can’t clear error codes on Jeep, Dodge, Chrysler cars after 2018. I always get a message - Unlocking failed. The tool has no access. Please contact after-sales service.
I wrote to the AutoAuth support service, they replied that my profile was fine, they did not see scanner requests.
I contacted a colleague from Belarus, he works with Launch scanners. He registered his profile and his scanners in the same way and has no problems gaining access through the SGW.
My MaxiDAS DS808BT cannot open the AutoAuth page through the built-in browser!!!!!!!!!
OTOFIX D1 Max opens the page with my profile in AutoAuth, but does not gain access to the SGW.
Need help with SGW access. Perhaps someone had similar problems? Write how you resolved them! Did I make a mistake buying Autel, or should I have bought Launch?