so it stay 1_8 i can't cancle i must reboot my tool and vci ,when i try again the same problem happend.

if i choose the car manualy and choose auto read 'the same problem happened,its stuck and i must reboot them. if i choose some cars like hyundai santa fea 2008 v6 it CAN ENTER ALMOST module but i CAN'T enter engine and transmission...another cars i can't enter to thair moduls manualy too.

so please help me

 i'm surprised the occurrence of such a malfunction, this is a global company and have an exellent reputation .

i hope that the support team fix my problem quickly.

i noted that when i try to diagnose jeeb grand cherokee 2002,after i choose maual search the tool start searching ans still search till if i leave it one hour,but if i disconnect the VCI and reconnect it while the tool still searching then its go on and diagnos all the module perfect,i try to scape and enter again the same problem happen so i must disconnect the vci and connect it agin,............what is the problem ? 

the autel support team asked me about the data of my vci ,i sent it before three days ago and till this moment

no body support me, could you help by explane what do the mean by vci data

and why the are late?

so i have to send it back to repair it ,but what i want it from you "is my problem

sure it is the vci?"

if yes i have to buy a new one to keep the time

then after they fix my old one it will be spare device

so please do you advice me to buy a new vci dvice?

thank you support