Autel Support Communities
Autel Support Communities
Welcome, Guest     Sign in
Communities > MaxiDiag Elite > MD802 > "No secreted chip or Software unauthorie...
"No secreted chip or Software unauthoried"

3289 Views 1 Replies Latest reply: 2014-10-29 03:22:58


  •   Level 1   
    (5) points
    kuffer
    2014-08-22 16:11:25
     I bought an autel md802 less than a year ago, I have tried to get in contact with technical support with no luck, 2 hours on hold is a little much so i resort to here.  One day my scanner works great, the next day, i plug it into a chevy pickup and it comes up with a blue screen saying no secreted chip or Software unauthoried.  I cannot update or register the scanner to update it because I cannot get the serial number or "register password" from the unit.  So i am stuck in the water.  My distributor told me they cannot warranty it and I must go through autel... so any technical support would be extremely helpful.

  •   Level 10   
    (10965) points
    Autel Support

    2014-10-29 03:22:58 (Reply to:kuffer)

     Hello Sir, S/N can be found on the lable, or in the invoice. If you want to update, please find out the S/N first, then we can give you register password to register and update the programs.
1
  Total1 Pages