Hi I have the same issue. I rang the local distributor he said he only supports devices he sold and trhey don't sell the DS802 and suggested thats what you get for 500 bucks. basically no help at all. We have had the DS802 for over 12 months and it worked on Aussie vehicles until this latest update 6.31 which wiped the Aussie vehicles off. Pretty ordinary reponse from there support.