I initially managed to register the device and download the software updates.  I have successfully connected it to a car an interrogated the car, saved a Print file, but cannot upload the file.

The PC Suite on MAC (Hign Sierra 10.13.6) times out stating no device found.  I have tried different USB ports and cables also a Windows laptop (although fails to even run the s/w for Windows, but that might be that my company PC doesn't allow certain Admin install functions).  

Live Chat system nevers seems to have support people available.  I did receive one email asking which model device I have - but they didn't respond to thae follow up.