I am having problems connecting my new MD808 Pro (no discussion topic available for this yet).
I initially managed to register the device and download the software updates. I have successfully connected it to a car an interrogated the car, saved a Print file, but cannot upload the file.
The PC Suite on MAC (Hign Sierra 10.13.6) times out stating no device found. I have tried different USB ports and cables also a Windows laptop (although fails to even run the s/w for Windows, but that might be that my company PC doesn't allow certain Admin install functions).
Live Chat system nevers seems to have support people available. I did receive one email asking which model device I have - but they didn't respond to thae follow up.