they don't support updates anymore for this unit which is disappointing when they developed this unit to be future proof ,(advice given when i bought this unit years ago), i have found autel appalling for support unless you use your local dealer
Any idea how to get the download that was released 9 months ago? It has been a couple of years for me. I went to autel site and downloaded the PC suite as the MD802 was included in that list, but i assume just for connecting to my PC which isnt really what i want unless it has a software update section in it. ( It also seemed very shady as it brought up a bunch of dos windows with only chinese writing which was unusual , and also it does not connect using the usb.
My issue is that I have a 2017 optima that is not recognized by either of my autel scanners.
Disgusting. The whole reason I bought Autel was because I thought their name represented quality. I thought that would protect against becoming obsolete! They obviously don't care about continuing to serve the customers that got them where they are... They have abandoned us...
DON'T BUY AUTEL, you are throwing your money away!!! A few years from now they'll expect you to buy a new one. Never again.
Hi, do not worry autel just changed the way to update your md802, you can see some instruction video how to do this from autel on you tube and google, when it is updated you are able to service cars than to 2018 for some models.