Mainly I'd love to see better Android/Chrome/iOS support. A rugged windows based tough book can be upwards of $700 for something fairly decent. There are a lot of awesome impact and spill resistant "education grade" chromebooks, Ipads, and Android tablets for <$350, and I have seen them popping up more and more in shops (mine included). Seeing as the MP408 natively runs on an ARM based android tablet, the interface is already halfway there. With a sensible bit of work, this program could be cranking along on any ARM or x86 based android device with no issues. With many popular shop management systems (i.e. autovitals) running on iOS, Apple development should be in the works too. 

I have contacted customer support with a couple questions and issues that I've had with the scope, and have gotten minimal response. 

Here's the impression that I get from my dealings with Autel and having used their tools. 

The Autel MP408 is just Autel printing their logo on Hantek hardware. With the exception of simple bug fixes and small UI updates, Autel appears to have no interest whatsoever in appealing to a broader user base by continued development of this tool. When I reached out to customer support inquiring as to whether wider support could ever be implemented, I was told "Please understand that we could not start our development plans at the requests of one or two customers. If we receive more related customers needs, our engineers will consider it carefully." 

Well I hate to break it to you Autel, but unless you start paying more attention to this tool, you won't ever have a large enough user base to have customer needs.