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Update - Can't connect to the server. Please check the internet connection

3310 Views 2 Replies Latest reply: 2021-10-23 09:29:22


  •   Level 1   
    (5) points
    CGER Drummondville
    2017-12-13 15:44:53
     

    Hi,

    I want to upate my TS601 with Autel PC Update v6.19. When I try to login, I get this message "Can't connect to the server. Please check the internet connection". My internet connection is good. What is the address IP, host or port required?

    Thanks

    Reply

  •   Level 4   
    (120) points
    Clark Luo

    2018-01-18 12:02:05 (Reply to:CGER Drummondville)

    First,make sure the Maxi PC Suite you using is the latest(V1.17),if not,please download the latest one at the link: http://www.maxitpms.com/tpmscms/product/648.jhtml
    If it's still the same,try to deblock the IP and Port below:
    IP : server.auteltech.net           port : 9600 and 8888
    IP : pro.autel.com                port : 9600 and 8888
    IP : download908bak.auteltech.net      port : 8080
    Reply

  •   Level 1   
    (3) points
    John O Shea

    2021-10-23 09:29:22 (Reply to:Clark Luo)

     I have the same issue my loging user mane and passowrd are correct i can log into the pro.autel.com etc. but when i try to update my TS601
    with pc suite v1.32 i get cannot connect to account incorrect or password. i logged a ticket but no reply search ing the we forms for help i see the above post 

    how do i deblock the ips below Autel. is letting me down !!!!!
     helpppppppppppppppppppppppppp
    link: http://www.maxitpms.com/tpmscms/product/648.jhtml
    If it's still the same,try to deblock the IP and Port below:
    IP : server.auteltech.net           port : 9600 and 8888
    IP : pro.autel.com                port : 9600 and 8888
    IP : download908bak.auteltech.net      port : 8080
    Reply
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