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update issue that I had

2189 Views 1 Replies Latest reply: 2018-10-13 17:30:22


  •   Level 2   
    (11) points
    cwby7676
    2018-08-27 17:30:03
    I tried to update to v5.42, using my desktop pc and after update unit said complete.
    After repowering machine, my unit still showed v2.6 EU, and no vehicle selection available.

    After contacting support, they reminded me to update again.  Still same result.

    I finally decided to us my laptop pc.  All went well, update showed completed the same as the other pc.
    This time.  I viewed tool information.  It showed v5.42 GL, and I have vehicle selections now.

    I can only assume the only part of the update loaded, causing my unit to still show old version, and no vehicle selection. I now have a market selection under the settings menu.

    I hope this helps someone having any issues with the update.

    Tags: update , ts401 , issue

    Reply

  •   Level 1   
    (3) points
    Tarbender

    2018-10-13 17:30:22 (Reply to:cwby7676)

     Good Afternoon,

       I'm glad I read your post, that's exactly what was happening to me and I followed what you did, the updating took much longer this time and it worked. Wouldn't work on my desktop but the laptop worked fine.

       Thanks for taking the time to put your issue here, it saved me a lot of frustration and calling tech support.
    Reply
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